Privacy Policy for Swara Sadhana Academy

This Privacy Policy describes how Swara Sadhana Academy collects, uses, and protects your personal information when you use our site or services. We are committed to protecting your privacy and handling your data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Who We Are

We are Swara Sadhana Academy, providing vocal coaching and music education services. Our registered address is 25 TTK Road, 1st Floor, Chennai, Tamil Nadu, 600018, India. For the purposes of data protection law, we are the data controller responsible for the personal data collected through our online platform or services.

Information We Collect

We collect various types of information to provide and improve our services. This includes:

• Personal Identification Information: Your name, email address, phone number, postal address, and other contact details when you register for an account, enroll in classes, or contact us.
• Payment Information: Details necessary to process payments for services, such as credit card numbers or other payment details. Please note that we often use third-party payment processors, and we do not store full payment card details on our servers.
• Educational Information: Information related to your enrollment, attendance, progress in classes, performance details, and feedback from instructors.
• Communications: Records of your correspondence with us, including emails and messages sent through our platform.
• Technical and Usage Data: Information about how you access and use our site, such as your IP address, browser type, operating system, pages viewed, access times, and referring website addresses. This is collected automatically through cookies and similar technologies.
• Other Information: Any other information you voluntarily provide to us.

How We Collect Information

We collect information in the following ways:

• Directly from You: When you register, fill out forms, purchase services, communicate with us, or participate in activities on our site.
• Automatically: Through the use of cookies, web beacons, and similar technologies as you navigate our site.

How We Use Your Information

We use your personal information for various purposes:

• To Provide and Manage Services: To register you for classes, manage your account, process payments, deliver educational content, and communicate with you about your lessons and progress.
• To Communicate with You: To respond to your inquiries, send you service updates, administrative messages, and information about your account.
• To Improve and Personalize Services: To understand how our services are used, analyze trends, and improve the content, features, and functionality of our online platform.
• For Marketing Purposes: To send you information about new classes, workshops, special offers, or other news we think may be of interest to you, in accordance with your preferences.
• For Security and Fraud Prevention: To protect our services and users from fraudulent or illegal activities.
• To Comply with Legal Obligations: To meet legal, regulatory, or compliance requirements.

Legal Basis for Processing Your Information (GDPR)

If you are located in the European Economic Area, we process your personal data based on the following legal grounds:

• Performance of a Contract: Processing necessary to provide the services you have requested or to take steps at your request before entering into a contract.
• Consent: Where you have given us explicit consent for specific processing purposes (e.g., marketing communications). You have the right to withdraw your consent at any time.
• Legal Obligation: Processing necessary for compliance with a legal obligation we are subject to.
• Legitimate Interests: Processing necessary for the purposes of our legitimate interests, provided these interests are not overridden by your interests or fundamental rights and freedoms. Our legitimate interests include improving our services, marketing, and ensuring the security of our platform.

Sharing Your Information

We may share your personal information with third parties in the following circumstances:

• Service Providers: We may share data with trusted third-party service providers who perform services on our behalf, such as payment processing, data storage, website hosting, analytics, and customer support. These providers are obligated to protect your information.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

We do not sell your personal data to third parties.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period will vary depending on the type of data and the purpose of processing.

Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The Right to Withdraw Consent: Where we process your data based on your consent, you have the right to withdraw that consent at any time.

To exercise these rights, please contact us using the address provided in the "Contact Us" section.

Security

We take reasonable measures to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no internet transmission is completely secure, and we cannot guarantee the absolute security of your data.

Third-Party Links

Our site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our services are intended for users of all ages, but we take particular care when processing data of children. If you are under the age of consent for data processing in your jurisdiction (e.g., under 16 in many GDPR countries), we may require parental or guardian consent to process certain types of personal data. If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to remove that information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us by writing to:

Swara Sadhana Academy
25 TTK Road, 1st Floor,
Chennai, Tamil Nadu, 600018,
India